Customer Story — Telecommunications · Now Virgin Media
Account Creation Reduced by a Factor of 25
Jubilant's host access solution reduced NTL Telewest's account creation process from more than 200 screens to a single web page.
NTL Telewest was implementing a more integrated environment for a number of its database and CRM systems, requiring user accounts to be created across all host systems with the same login ID and password. Creation was previously manual: operators completed 32 processes, including six separate AS/400 host accounts, thirteen database security permissions, and thirteen codes. The task was tedious, and an error rate of up to 75% was being experienced.
One page, every host
Operators were given a single web page containing all the information required to create a host account. On submission, the Jubilant solution automates account creation across all the hosts. From concept to completion, delivery took less than three weeks — on time and on budget.
200 → 1
Operator screens reduced to one web page
25×
Faster account creation, with errors near nil
< 3 weeks
Concept to completion, on time and on budget
””
“The solution reduced the points of interaction for the operator from more than 200 screens to only 1 web page, reduced account creation time by a factor of more than 25, and reduced the error rate to virtually nil”
NTL Telewest
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John Wiley & SonsThe oldest independent publisher in North America added host access to its global portal for 3,500 employees.
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